Privacy Policy

1. Introduction

This Privacy Policy explains how FionaCarolina.com (“the Website”) collects, uses, stores, and protects personal information provided by visitors, customers, and users of the Website.

By using the Website, submitting forms, requesting resources, or purchasing products and services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information including name, email address, company name, contact details, messages or enquiries submitted through forms, purchase and transaction information, and website usage or analytics information.

3. How We Use Your Information

We may use personal information to respond to enquiries and requests, deliver digital products and downloadable resources, provide consultancy, training, auditing, or related services, process payments, verify transactions, improve website performance, and send updates regarding ISO resources, templates, services, or related offerings.

4. Cookies and Analytics

The Website may use cookies and analytics technologies to improve functionality, monitor website performance, and understand visitor behaviour.

We may use services such as Google Analytics to collect anonymised usage data including browser type, pages visited, duration of visit, and general traffic information.

Users may manage cookie preferences through their browser settings.

5. Third-Party Services

We may use third-party platforms and services including Stripe for payment processing, EmailJS for form submissions, Google Analytics for website analytics, LinkedIn and WhatsApp for communication.

These third-party services operate under their own privacy policies and terms.

6. Payment Information

Payments are processed securely through third-party payment providers. We do not store full credit card or banking information on the Website.

7. Data Protection

Reasonable measures are taken to protect personal information from unauthorised access, disclosure, misuse, or loss. However, no method of internet transmission or electronic storage is completely secure.

8. Data Retention

Personal information may be retained for operational, administrative, legal, business, or customer support purposes for as long as reasonably necessary.

9. Your Rights

You may request access to, correction of, or removal of your personal information by contacting us using the details below.

10. External Links

The Website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

12. Contact

For privacy-related enquiries, please contact us at:

Email: fiona.carolina09@gmail.com