Terms & Conditions

1. Introduction

These Terms & Conditions govern the use of this website and the purchase of digital ISO resources, templates, document kits, starter packs, training materials, and related services provided through FionaCarolina.com.

2. Products and Services

Products may include ISO document kits, procedures, forms, checklists, guides, starter packs, and related digital resources. Services may include consultancy, training, auditing support, and advisory work.

3. Digital Product Delivery

Digital products are delivered by email after successful payment confirmation or approved access request. Delivery timelines may vary depending on payment verification and email availability.

4. Payment

Payments are processed through third-party payment platforms such as Stripe. Prices are stated in USD. We do not store full card or payment details.

5. Licence of Use

Purchased templates and documents are provided for internal organisational use only. Customers may edit and adapt the documents for their own business or implementation purposes.

6. Restrictions

Customers shall not resell, redistribute, reproduce, publish, share, repackage, upload, or commercially exploit the documents, templates, or materials without written permission.

7. Refund Policy

Due to the nature of digital products, all sales are final once the document, template, or digital resource has been delivered. Refunds are not provided after digital delivery.

8. No Certification Guarantee

The documents and templates are provided as practical guidance and implementation support. They do not guarantee ISO certification, audit success, regulatory compliance, or acceptance by any certification body.

9. Customer Responsibility

Customers are responsible for reviewing, customising, implementing, and maintaining the documents according to their organisation’s context, processes, risks, legal requirements, and applicable ISO standards.

10. Intellectual Property

All website content, templates, documents, guides, graphics, branding materials, and related resources remain our intellectual property unless otherwise stated.

11. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, consequential, regulatory, commercial, or business losses arising from the use or inability to use the Website, documents, templates, or services.

12. External Links and Third-Party Platforms

This website may contain links to third-party platforms including Stripe, EmailJS, LinkedIn, WhatsApp, or other external services. Use of third-party platforms is subject to their respective terms and policies.

13. Changes to These Terms

These Terms & Conditions may be updated from time to time. The latest version will be published on this page.

14. Contact

For enquiries regarding these Terms & Conditions, please contact:

Email: fiona.carolina09@gmail.com